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Can I get a refund on my subscripton?

We do not provide refunds on subscription plans.  Section 4f of our Terms of Use state the following:

By starting your Subscription, you are expressly agreeing that Bigstock is authorized to charge you a Subscription fee to the Payment Method you provided during registration.

This information is also presented prior to signing up for a plan.

It is the customer's responsibility to review the terms and contact support@bigstockphoto.com if clarification is required prior to agreeing to the terms. 

If the customer does not want to continue with the subscription plan, the option to cancel is available on the main account page.

http://www.bigstockphoto.com/account/

Also available on this page are the details pertaining to the subscription, including download reset time and subscription date and times.

 

 

 

 

 

 

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