Subscriptions

Do you offer free trials?
Why do you need my credit card number for a free trial?
How do I cancel my free trial?
How do I turn off the auto-billing on my subscription plan?
How do Bigstock subscriptions work?
How do monthly download plans work?
Do unused downloads roll over or accumulate?
What time does my download balance reset each day?
What license is included with my subscription downloads?
What if I need an Extended License during my subscription?
Do my licenses expire?
When will I be billed for my renewal?
Can I pay for my subscription with a PayPal account?
Can I combine a subscription with credits?
What size images can I download with my Bigstock subscription?
If I download the same image in a different size is there a charge?
Can I get a refund on my subscription plan?
Does Bigstock offer a satisfaction guarantee on subscription plans?

Do you offer free trials?
Periodically we may offer a free trial subscription in order to introduce you to the benefits of a subscription plan. The images downloaded under the trial period are covered under our Standard Content Usage Agreement. Please note that by enrolling in a free trial, you are accepting the terms of the trial, and are agreeing to an automatic billing for a subscription plan. This plan will be billed immediately following the end of the trial period unless you cancel the trial before the expiration time period. Please click on Free Stock Photos to enroll. We also offer a free video trial. Please click on Free Stock Video to enroll. Please note: Each customer is eligible for one image and one video trial only.

Why do you need my credit card number for a free trial?
A valid credit card is required as a means of verification. You may see a $1.00 charge authorized on your account, but it is only a symbolic withdrawal and will be returned to your account very quickly.

How do I cancel my free trial?
You can cancel your free trial anytime from your account
. Be sure to respond to each prompt that is presented to insure the cancellation goes through. You will see a cancellation confirmation on your screen when it is completed. Once the free trial is cancelled, the trial period comes to an end.

How do I turn off the auto-billing on my subscription plan?

You can cancel your subscription anytime in
your account. Just click on the Cancel Subscription. Be sure to respond to each prompt that is presented to insure the cancellation goes through. If you have any days left in your plan, you will be able to download the remaining images until the end of the subscription cycle.

How do Bigstock subscriptions work?
We offer several different types of subscriptions to suit your business needs. These include daily download plans, as well as monthly download plans. With Bigstock subscriptions, you can download as many images as you like up to your daily limit. If you have exhausted your subscription downloads, you can purchase a credit pack 
to continue downloading. You can easily sign up for a subscription by following this link: www.bigstock.com/subscribe.

How do monthly download plans work?
Unlike the daily download plans, you can select a plan with the number of images needed monthly and download them over the course of your 30 day plan cycle. These plans are the perfect solution if your image needs do not warrant a daily supply of new images. They're also perfect for crunch projects where you need many images in a hurry. You can find these plan options on our plans and pricing page.


Do unused downloads roll over or accumulate?
Unused images do not roll over or accumulate in your account. If you're ever unsure of how many downloads you have available, your image balance is always displayed in
your account.

What time does my download balance reset each day?
The downloads under your subscription plan are on a 24 hour cycle which begins and ends with the initial time of your original subscription purchase. To determine when your download cycle will reset, you can visit
your account. We also show the exact time you purchased your subscription on your Receipts Page, just click view receipt for the current subscription charge. Please keep these times in mind when purchasing your plan to ensure that it is a convenient time for you, as the time cannot be reset. All times displayed are shown in the Eastern Time Zone (New York).

What license is included with my subscription downloads?
Your subscription downloads can be used in accordance with our Standard Content Usage Agreement
.  

What if I need an Extended License during my subscription?

The Extended License
 will require a separate purchase. The cost of our extended license is 50 credits per image per product and you can find the cost of our credits on the Credit Pack page. You can also purchase an Extended License for $99.00, avoiding the need to purchase credit packs.

Do my licenses expire?
No!  When an image is licensed under a subscription plan, you may continue to use them in accordance with the terms of our Standard Content Usage Agreement. The license does not expire even if you choose to discontinue your subscription service.


When will I be billed for my renewal?
Your subscription plan is on an auto-renewal billing cycle. The credit card linked to your subscription will be charged three days before the end of each cycle. This is to prevent an interruption in your subscription service in the event there is a problem with the payment. It gives us time to notify you to rectify the problem so the plan can continue without hesitation. Find out how many days and downloads you have left in your plan by logging into your Bigstock account.


Can I pay for my subscription with a PayPal account?
We do not offer PayPal as a payment option for subscriptions at this time.

Can I combine a subscription with credits?
Absolutely! Once all of your daily subscription downloads are used, you can simply continue by using your credits. Credit packs can be purchased here
.  If you are not sure how many credits you will need, email us and we will be happy to help!

What size images can I download with my Bigstock subscription?
You can download images of any available size. This includes small, medium, large and x-large JPG files as well as vector files in AI or EPS format.

If I download the same image in a different size is there a charge?
Yes, each download of a different size generates a new license and another royalty payment to the image contributor and will cost another download token.


Can I get a refund on my subscription plan?
We do not provide refunds on subscription plans. Section 4f of our Terms of Use
 state the following:
By starting your Subscription, you are expressly agreeing that Bigstock is authorized to charge you a Subscription fee to the Payment Method you provided during registration.

This information is also presented prior to signing up for a plan. It is the customer's responsibility to review the terms and contact Customer Support if clarification is required prior to agreeing to the terms. If the customer does not want to continue with the subscription plan, the option to cancel is available on the main account page. Also available on this page are the details pertaining to the subscription, including download reset time and subscription date and times.

Does Bigstock offer a satisfaction guarantee on subscription plans?
We’re so sure that you’re going to love your Bigstock subscription that we guarantee it! If you have purchased a Bigstock subscription, and are unhappy with it for any reason, we will give you a full refund, provided that you are in the first month of your subscription and have downloaded fewer than 20% of the images available to you.
You are not eligible to receive a refund if:
  • You have downloaded more than 100 images with your subscription;
  • You have previously received a refund from Bigstock;
  • Your Bigstock subscription began after a free trial; or
  • You have breached any of the Bigstock Terms of Service or any other agreement with Bigstock.
Any refunds will be made to the same credit card or other payment method used to activate your Bigstock subscription.

Still have questions? Email us here
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