Logging In

How do I log into my account?
How can I recover my login information?
Where can I find help as a customer?

Why do I need to enter the reCAPTCHA code when I log in?
I Think My Account Was Compromised...What Do I Do?




How do I log into my account?
Click the ‘log in’ link on the top bar on the Bigstock Home Page


How can I recover my login information?
If you have forgotten your Password, don’t worry, you can re-set it by clicking on the Forgot your password?  link in the Log In window. This will prompt you to enter your email address that we have on file for you. A link to re-set your password will be sent immediately. Check your spam folder if you didn’t receive the email.

If you know your Password, you can change it at anytime from the main page under My Account.


Where can I find help as a customer?
Just go to the Bigstock Support Home Page here and then click on 'Customers' in the first column.



Why do I need to enter the reCAPTCHA code when I log in?
It is our goal to protect your content and the site security. Bigstock employs a security code at log in to protect your account and to prevent site downtime due to malicious internet bots. The security code is the reCAPTCHA verification from Google.

In most cases it isn't actually a code, but rather a box that you need to check off next to the words "I am not a robot". Make sure to wait until the check mark appears before proceeding. If additional verification is required, you will be asked to select similar images from a grouping of pictures.

If you do not see a reCAPTCHA code at all or receive the message "Invalid security code. Please try again.", there may be a Trojan virus or malware on your computer. In these instances we recommend you to update your anti-virus software and further research the matter on technology blogs.

You may also want try and contact the reCAPTCHA help desk by clicking the link with the question mark in the code screen.

We are sorry for any inconvenience the reCAPTCHA code may cause, but we believe that it gives us and you the best possible protection.

Still have questions? Email us here


I Think My Account Was Compromised...What Do I Do?
If you feel that your account has been accessed by an unauthorized source please contact us.
Email Us Here: http://www.bigstockphoto.com/contactus.html
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