Rejection Reasons Explained - All Content Types

Why was my content rejected for Composition?
Why was my content rejected for Keywords?
Why was my content rejected for Identical Submissions?
Why was my content rejected for Titles?
Why was my content rejected for Previously Approved Image?
Why was my content rejected for Non-Licensable Content?
Why was my content rejected for Intellectual Property?
Why was my image rejected for needing a reference image?
Why was my content rejected for File Transfer Error?
Why was my content rejected for Incorrect Release Field Used?
​Why was my image rejected for ​PDF Release​?​



Why was my content rejected for Composition?
If your content was rejected with rejected with “Arrangement of the subject or visual elements is not optimal, distracting elements are entering the frame, or the horizon line is crooked.” it is most likely because of one of the following issues:

Poor Framing / Cropping
Image is framed or cropped in a way that doesn’t complement the subject matter. For example:
  •     Slanted or tilted horizon line
  •     Subject is cropped oddly (e.g., a person’s arm is cut off by the frame in an odd way, etc.)
  •     Framing does not appear to be well thought out. Image has a snapshot aesthetic.

Visual Elements that Distract the Eye
The image looks unbalanced due to poor arrangement of the elements that make up the scene.
There are distracting elements entering the frame such as tree branches, poles, street signs, or wires.
Distracting elements are in front of or behind the main subject.

We Recommend the following:

 
Know the basic rules of composition:
  • Rule of Thirds
  • Leading Lines
  • Negative Space
  • Balance and Symmetry
  • Remove distracting elements. Every element that makes up an image should be there for a reason and should complement the subject.
  • Pay close attention to background and foreground elements when composing the shot
  • Spend the time arranging/posing the objects
  • If an unwanted element is entering the frame, remove it before shooting or remove it in post-production (e.g., cropping, cloning, etc). Just make sure the edits are clean and unnoticeable. It is always best to compose the image correctly in-camera rather than relying on fixing it in a photo editing program.
  • Create compositions for "sellability"
  • Add negative space to allow room for copy (a.k.a copy space)
  • Shoot the same subject matter vertically and horizontally to give clients two options to choose from.


Why was my content rejected for Keywords?
If your image was rejected with “Irrelevant keywords were used or your keywords were not in English”, it is probably due to one of the following reasons:

Irrelevant Keywords
Keywords must accurately describe an image’s content. Adding irrelevant keywords to an image or keyword spamming will result in receiving this rejection.

Non-English Keywords
Keywords must be provided only in English. Our system will automatically translate your keywords into all the languages currently available on the customer site. However, there are a few exceptions to this rule. We accept scientific names for animals or plants, which tend to be in Latin. We also accept names of specific places, events or people that have no English translation.
  • Special characters such as é, ø, å, cannot be used.


Here are a few suggestions that will help you when you are assigning your Keywords:
  • It’s highly recommended to use as many relevant keywords as possible. The minimum number of keywords required is 7; the maximum is 50. Keywords are the primary tool for customers to find images so it is very important that they are correct and relevant to the image.

  • Answer questions like who, what, why, and where when adding metadata to submissions. Think like a buyer. Which keywords would they search for to find your image?

  • Using conceptual keywords to describe content is acceptable, just make sure the words are relevant to only what is featured in the image.

  • Keywords should be spelled correctly. Our auto-correct spelling tool will provide spelling suggestions during submission.



Why was my content rejected for Identical Submissions?
If your content was rejected with “Images within this submission are identical” it is most likely because of this issue:
The same content was submitted more than once.
  • Submitting the same piece of content multiple times will result in receiving this rejection.

We Recommend that you:
  • Use image organization software or good file management techniques to keep track of what image files you plan on submitting to Bigstock.
  • When on the 'Edit and Submit' area page, check for and delete duplicate uploaded files before clicking on the “Submit selected for approval "button.
Always be cognizant of what content you are submitting.


Why was my content rejected for Titles?
If your image was rejected with “Titles must be relevant to the image, must be in English, should not include special characters, and cannot contain unnecessary information such as camera make or model, links to websites, etc.”, it is probably due to one of the following reasons:
Titles are not in English
  • All words must be in English and spelled correctly.
  • Acceptable non-English words that can be included in the title/description are the scientific Latin names of plants and animals and names of people, places, and locations.
Titles do not relate to the image
  • Titles must be relevant and applicable to the image.
  • Titles must also describe the image in detail. For example, the title “Abstract background’ is not specific enough for an abstract background photo or illustration, rather it should include additional information like colors, shapes, etc.  Additionally, one word titles are generic and do not adequately describe an image (e.g. “Nature” or “Dog”).
Titles include special characters
  • Special letters such as å, é, ø, ?, etc., cannot be accepted at this time.
Titles include any of the following unnecessary information
  • Information about the camera or camera settings. For example:
    • Shot with Nikon D2X
    • ISO 400,  f/16, 1/60 sec
    • Any other EXIF data
  • Website URLs or other links
  • Photographer or business name, such as “Photo by John Smith”
  • Assigned case numbers from Bigstock’s Contributor Support team.
    • Case numbers must be submitted through Notes for Reviewer tab - they should not be entered in the title field. An acceptable Note would be, "See the case number 123456 regarding this submission".
  • Titles must be written in complete sentences, not as a list of keywords.  Individual Keywords should be added in the keyword section only.
    • For example, using the title “dogs, canine, puppy, puppies in field” to describe an image would be unacceptable. “Puppies playing in a field with blue sky on a summer’s day” would be a more appropriate title.
  • Illustrations / Vectors: Referencing a different file type (vector or raster) of the same image.
    • For example, submitting a JPEG illustration with a title containing “…vector version available in my portfolio.” would be unacceptable.

Title Restrictions
  • Keyword spamming
    • Keyword spamming is the act of adding keywords or keyword phrases repeatedly in the title, such as:
      • Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.Arrow Icon.
      • Pizza logo. Pizza icon. Pizza EPS. Pizza vector. Pizza JPG. Pizza template. Pizza object. Pizza ingredient. Pizza AI. Pizza art. Pizza image. Pizza picture. Pizza object. Pizza symbol. Pizza drawing.
    • Keyword spamming is not allowed and it does NOT move your work to the top of the search results. Contributors who either submit images with spammy titles or keywords -or- alter these fields inappropriately after approval run the risk of having their accounts suspended.
  • Do not include brand names or trademarks in titles.
  • Titles with objectionable or sexually explicit language will be rejected. We will not accept language that is offensive, racist, or discriminatory.
  • Content depicting children or teens can never include the words “nude,” “naked,” “sexy,” “hot,” or any other sexual or suggestive words or phrases in the title/description or keywords.
  • Altering titles after approval to include any of the aforementioned restrictions, including brand names, repetitive keywords, or objectionable language, will result in the termination of the account.
We recommend
  • Be descriptive and relevant - avoid using one word titles and using the exact same title for a series of images that have a similar subject matter.
    • Address who, what, when, and where when describing the subject matter. This information doesn’t need to follow the format requirements for editorial captions, but it will help you create a more descriptive and informative title.
    • Include applicable feelings and emotions in the title. For example, “A nervous bride waits for the wedding ceremony to begin.”
  • Descriptive and unique titles help customers find your content thus increasing your chances for downloads.


Why was my content rejected for Previously Approved Image?
If your image was rejected with “This image has already been accepted into our collection”, it is most likely because this image already exists in your portfolio on the customer site.
 
We recommend
  • Use image organization software or good file management techniques to keep track of what images have been approved in your Bigstock portfolio.
  • When on the 'Edit and Submit' area page, check for and delete duplicate uploaded files before clicking on the “Submit selected for approval "button.


Why was my content rejected for Non-Licensable Content?
Trademark. Image potentially infringes on intellectual property rights.

When taking pictures that you intend to sell as stock, keep in mind that we do not accept any distinguishing visual clues or trademarks that relate to an already-existing brand or corporation.

A trademark is a word, name, symbol, or device — or a combination of these things — that is used to distinguish and identify the source of certain products or services.

The best way to avoid a Trademark or Copyright rejection begins with your shooting process. As veteran photographers often say, “Get it right in the camera.” If you are working with models, examine their wardrobes carefully to ensure no brand names or logos are visible. Beware of shooting items that contain labels, or focusing on billboards or logos when shooting on the street.

However, those instances always exist when you must simply “capture the moment” or else you‘ll lose it forever. Such cases call for post production editing via editing software. If you create or shoot content featuring a visible trademark, consider blurring the trademark out so that the image or footage can be used commercially.


Why was my content rejected for Intellectual Property?
Trademark. Image potentially infringes on intellectual property rights.

When taking pictures that you intend to sell as stock, keep in mind that we do not accept any distinguishing visual clues or trademarks that relate to an already-existing brand or corporation.

A trademark is a word, name, symbol, or device — or a combination of these things — that is used to distinguish and identify the source of certain products or services.

The best way to avoid a Trademark or Copyright rejection begins with your shooting process. As veteran photographers often say, “Get it right in the camera.” If you are working with models, examine their wardrobes carefully to ensure no brand names or logos are visible. Beware of shooting items that contain labels, or focusing on billboards or logos when shooting on the street.

However, those instances always exist when you must simply “capture the moment” or else you‘ll lose it forever. Such cases call for post production editing via editing software. If you create or shoot content featuring a visible trademark, consider blurring the trademark out so that the image or footage can be used commercially.


Why was my image rejected for needing a reference image?
Every image you upload to Bigstock must be wholly owned by you. This includes any small element you may have used as part of an illustration or photo.

If the image contains silhouettes or auto-traced elements we require reference or source images to be included in your submission to show us that you own or created all parts of these images.

A reference image can be in the form of a photograph, a sketch or drawing and must be uploaded in the 'Manage Releases' page under the type 'Reference Image'.
* Please do not select Property Release.
Once you have uploaded your reference image, it will be available in the 'Edit and Submit' area when you link it to your submission. 
If you are creating the images digitally, please submit a screenshot of the outline/wireframe as reference.


Why was my content rejected for File Transfer Error?
If your content was rejected for File Transfer Error, this indicates that there was an issue when you saved your file OR there was an interruption in uploading the image. Please check that your file is complete and then re-upload the image in order to re-submit for review.


Why was my content rejected for Incorrect Release Field Used?
​If your content was rejected for Incorrect Release Field Used it is because you attached a model release, property release, editorial credential, or reference image that was uploaded in the incorrect field in the 'Manage Releases' area.


Why was my image rejected for ​PDF Release​?​
We no longer support PDF files for releases, credentials, or reference image examples. Please upload a new file ​of your document ​
saved as a JPG ​to your 'Manage Releases' area so you can link it accordingly before you ​re-submit your content.
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